*dusts off the blog*

While I may not have written anything for my own blog in nearly a year (mea culpa), I was recently invited to write a guest post for Zendesk’s blog. My company uses Zendesk for our support tickets, and the two companies have a tight product relationship.

We kicked around some ideas on topics to write about, and landed on “Why having new employees answer support tickets could be the best thing your company ever did“.  Go check it out!